We’re pleased to report that connectivity to the US Kahua Commercial Network (KCN) has been fully resolved as of 11:21 AM EST.

 

The disruption was caused by emergency maintenance from one of our internet service provider for our data centers, which extended beyond the originally scheduled window. Our team worked diligently throughout the night to reroute traffic and maintain performance by leveraging our other datacenters.

 

We’ve confirmed that all systems are now operating normally, and performance metrics remain stable. We will continue to monitor closely and work with our provider to prevent similar issues in the future.

 

We apologize for the inconvenience and thank you for your patience and understanding during this event. If you continue to experience any issues, please don’t hesitate to reach out to support@kahua.com.


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Invitation to Participate in the Kahua User Experience Research Program

Kahua values our users' perspectives and insights as crucial to improving our software and providing an exceptional user experience. To enhance collaboration, we have launched our Behavioral User Experience Research Program, an exciting opportunity for our software users to participate in shaping the future of our products. The program is open to all Kahua users, regardless of experience level or job title. If you're ready to submit your information to be contacted, fill out the form here.


Our program goals are to...

1. Understand user needs and motivations

2. Identify usability issues and pain points

3. Inform design and development

4. Prioritize features and improvements


To be eligible, you must be willing to...

1. Fill out a brief participation questionnaire

2. Provide 30 minutes to an hour of your time

3. Share your work environment and demonstrate tasks, activities, and processes in detail

4. Answer questions about your work and the challenges you face

5. Be recorded for internal analysis

 

Technical requirements include...

1. Access to Microsoft Teams on the device you will use to screenshare

 

Terms and Conditions

We cannot guarantee any changes to our software based on any feedback you provide. This program is meant to understand user needs, inform design and development, and prioritize improvements. 

 

Submit your information now and be part of the change! Together, let's create software that exceeds your expectations. 


Fill out the form here or scan the QR Code below to open the form:



 

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